Nextiva Review

In Brief Summary

Nextiva is a business phone system with a wide variety of communication services, including voice, customer relations management, chat, surveys, email marketing, automation, and many other services.

The customer service is notable and is commended as one of the best compared to its competitors. Nextiva uses data to find out customer needs, experiences, and preferences to create services that best serve the needs of your business.

Advantages of using Nextiva

• Nextiva has great customer service with 24/7 customer service support and quick resolution to any issues that are raised.
• One communications platform with various services makes it convenient for a business to access all these services in one place.
• Uses customer-based data to create services that will optimally serve your business

Disadvantages

• The process of setting up takes a lot of time as it has many processes.
• The website has so much information, and it is not easy to understand and can be overwhelming.

Nextiva Is Most Suitable For

Nextiva is best suited for small businesses and those that are starting or medium businesses. It is suitable for companies in all industries in the services industry, in the goods industry and all kinds of businesses with different business models.

Features of Nextiva Services

Nextiva services have many elements that can help you build suitable business communications. These features come in packages, or you can choose the aspect you feel will best serve your business communication needs.

The customer care agents or sales advisors will help you determine the features that are best for you. There are VoIP plans, a communication app, the Sales Pipeline CRM, and a small business solution with business solutions that come in a package.

A variety of packages will be tailored based on your business's size and the services you need. The ability to select the services that you need makes Nextiva a great option for getting what you need. All the plans on offer have what is dubbed as the "communications standard," which are services like unlimited calling, faxing, conference bridge, local toll-free numbers, and many other features.

Costs of Various Plans

Below is a breakdown of the various elements included in the plans and what they entail:

Call Center Plans: These plans are designed for businesses that need to run a call centre. The two main programs are Pro which costs $50 monthly, and Enterprise, which costs $100 monthly. Both programs have a variety of features. However, with Enterprise, you get extra elements like queue management, night and holiday service, outgoing call control, etc.

Nextiva Connect: This is a communication package that has three separate costs where the difference is based on the minutes that you need. At a monthly fee of $8.95, the single user package has 100 minutes of calls; at $19.95 monthly, the small business package includes 500 minutes, while the Business Pro package at $69.95 monthly will give you unlimited minutes of talk time. All these plans have multiple additional features.

vFax: With the Vfax plan, you can fax documents to email and is convenient in this digital age. The single-user plan allows you to fax 500 pages monthly at the cost of $4.95, while you are on the small business plan, you can fax 1000 pages monthly for $12.95. All these plans have the same features.

Phones and Devices: Nextiva has phones, fax bridges, and modems with which you can access the best services from the plan. The cost of the devices is VoIP phones which cost between $74.99 Polycom VVX 150 and $1,099.95 for the Polycom RealPresence Trio 8800.

The Nextiva App: The app has a combination of voice, video, and IM, and you can access the app from any of your devices and is supported by Windows, Mac, iOS, and Android.

You can get PBX SIP Trunking from Nextiva, and you can choose the features that you need from the plans.

Customer Service

The customer service at Nextiva is extraordinarily good based on the customer reviews. Some of the services you can access include putting your package online and a live chat window option where a representative will offer help.

You can inquire about the products and cost plans available, request and get a quote and share your business details to get a quote that is suitable for your business. The customer service is only available in the US, and you can contact customer service by phone, email, online live chat service.

Conclusion

The options on the website are very many because there are multiple options available based on the variety of features. It is not straightforward because of the number of options and features that Nextiva offers.

It's not easy to determine the best plan for your business, and you are likely to need a sales advisor. However, the customer service makes the process as painless as possible.

About Nextiva

Nextiva is a telecommunications firm that was founded in 2006 and is designed to help businesses increase their business efficiency by improving communication processes. The services are modern and very reliable, which makes them a top option. They have options like a CRM, the communication platform Co space, a call centre, and many other communication-based features.

Nextiva works with the business owner to structure a plan that will improve communications in the company, which in turn increases efficiency and improves performance. It is designed for businesses of all sizes and from all industries. Nextiva provides communication, customer care management, sales and marketing, and voice calling and mass messaging for better communication.